Terms of Service

Preamble and Important Notice

This Terms of Service agreement (hereinafter "Agreement") is entered into by:

1. Senyan Business HK Co., Limited (hereinafter "SenyanBiz" or "we"), a limited company duly registered under the laws of the Hong Kong Special Administrative Region of the People's Republic of China, responsible for technology research and development, system operation and maintenance, customer contracting, payment collection, invoice issuance, and customer support for the SenyanBiz AI Employee platform.

You (hereinafter "User" or "you"), as a registered user of this platform, enter into a contractual relationship with SenyanBiz. If you register to use this platform on behalf of an enterprise, organization, or other legal entity, "you" refers to that entity, and you represent and warrant that you have obtained full authorization from such entity to bind it to this Agreement.

1. Definitions

1. Platform: The SenyanBiz AI Employee platform, including desktop client, web client, and mobile applications.
2. AI Employee: Digital employee services based on large language models provided by the platform, categorized by job type.
3. Tenant: A user unit that registers and creates a company space; each tenant has an independent data isolation space.
4. Template Marketplace: The collection of AI Employee job-type templates provided by the platform.
5. Customer Input: All text, files, data, and other content you provide to the platform through conversations, uploads, settings, and other means.
6. Output Content: Text, code, designs, proposals, suggestions, and other content automatically generated by AI Employees based on Customer Inputs and algorithms.
7. IM Chat: Team instant messaging provided by the platform, supporting one-on-one or group chats between members, as well as conversations with AI Employees.
8. Skill Marketplace: A marketplace for installing additional skills for AI Employees, including built-in skills and external tools connected via the MCP protocol.
9. Connectors: Integration features connecting the platform with third-party services (such as Feishu, WeChat, GitHub, and 39 other platforms), supporting both shared (tenant-level) and personal (user-level) authorization modes.
10. BYOLLM: The feature allowing users to configure their own third-party large language model API keys. When enabled, data is sent directly to the user-specified model provider.
11. Device Information: Information that can identify or relate to the terminal device you use, including but not limited to device unique identifier (Device ID), device model and operating system version, IP address, browser type, and User-Agent.
12. Encrypted Asset Bundle: The encrypted service asset data bundled with the desktop client (including AI Employee job-type templates, Soul definitions, permission configurations, etc.), which can only be used after online activation and receipt of the decryption key.

2. Account Registration and Management

2.1 Registration Eligibility

• You must be a natural person with full civil capacity or a legally existing enterprise entity.
• This platform is not intended for minors under 18 years of age.
• You undertake that the registration information you provide is true, accurate, and complete.

2.2 Account Security

• You bear full responsibility for all activities under your account.
• Please safeguard your account credentials; do not lend, transfer, or share your account with any third party.
• If you discover unauthorized use of your account, please notify us immediately.

2.3 Device and Activation (Desktop)

• The service assets bundled with the desktop client are stored in encrypted form and require online activation after the first installation to be used; while unactivated, the relevant asset interfaces are unavailable.
• The decryption key required for activation is issued only by our servers after your account login has been verified. You shall not crack, extract, copy, or distribute such key or the contents of the Encrypted Asset Bundle by any means.
• To protect account and asset security, we may record and process your device identifier, IP address, User-Agent, and other device and network information (see the Privacy Policy), for device management, anti-theft, and anomaly detection.
• There is a limit on the number of active devices that may be bound to a single account. Where the limit is exceeded or abnormal shared devices are detected, we reserve the right to require verification or to impose restrictions on the relevant account.

2.4 Trial Period Limitations

• Each phone number may only activate one trial.
• Each device may only activate one trial.
• Each IP address may accommodate up to 2 different tenant trials.
• If we discover any circumvention of these restrictions through false information, device switching, or other means, we reserve the right to immediately terminate the trial and suspend the relevant accounts.

2.5 Enterprise Account Administrator Responsibilities

• When registering an enterprise account, you must designate at least one account administrator.
• The administrator is responsible for managing the creation, permission assignment, and deletion of sub-accounts, and bears full responsibility for all operational conduct of sub-accounts.
• The administrator shall ensure that sub-account users are aware of and agree to this Agreement and the Privacy Policy.
• Upon personnel changes, the administrator shall promptly adjust or revoke relevant sub-account permissions. We assume no liability for losses caused by failure to process such changes in a timely manner.

3. Service Usage Rules

3.1 Lawful Use

You undertake not to use this platform for the following purposes:

• Generating or disseminating illegal content (including but not limited to pornography, violence, terrorism, hate speech).
• Infringing upon others' intellectual property rights, trade secrets, privacy rights, or other legitimate rights and interests.
• Disseminating malicious code, viruses, or conducting cyberattacks.
• Attempting to bypass platform security measures or access other tenants' data.
• Reverse engineering, decompiling, or attempting to extract AI model parameters from the platform.
• Using automated tools to register accounts in bulk or to scrape services.
• Stealing, copying, distributing, or attempting to obtain the platform's source code, the Encrypted Asset Bundle or its decryption key, AI Employee Soul definitions, templates, permission configurations, or other intellectual property content.
• Bypassing, tampering with, or attempting to bypass the platform's activation, authorization, anti-theft, and anomaly detection mechanisms.

3.2 Special Notice for High-Risk Scenarios (Important)

The following scenarios involve significant personal, property, or legal interests; relying solely on AI outputs may cause serious consequences. In such scenarios, you must:

• Conduct thorough human review and professional judgment;
• Consult licensed professionals (physicians/lawyers/CPAs/registered investment advisors, etc.) when necessary;
• Obtain sign-off confirmation from personnel with ultimate decision-making authority.

High-Risk Scenario List (non-exhaustive):

• Medical diagnosis, treatment recommendations, drug prescriptions;
• Legal opinions, finalization of contract terms, litigation strategies;
• Investment advice, credit approval, insurance underwriting;
• Personnel hiring, promotion, termination, compensation determination, and other employment decisions;
• Food safety, drug safety, engineering safety, and other public safety domains;
• Decisions involving minors, the elderly, persons with disabilities, and other vulnerable groups.

You understand and agree: SenyanBiz shall not be liable for any consequences arising from your failure to comply with the above notification obligations.

3.3 Third-Party Platform Integration Rules

The third-party platform integration features provided by this platform (including but not limited to Feishu, WeChat, DingTalk, WeCom, Douyin, Xiaohongshu, GitHub, Notion, and 34 other platforms, totaling 42 platforms) adhere to the following principles:

1. Official API Integration Only: All platform integrations are implemented exclusively through the official open APIs (Application Programming Interfaces) provided by each platform. We do not and do not permit connection to platforms through unofficial means such as simulated login, headless browsers, automation scripts, or crawlers.
2. User Bears Compliance Responsibility: When using third-party platform integration features, you shall independently read and comply with the terms of service and developer policies of such third-party platforms. Consequences including account suspension, feature restrictions, and legal disputes arising from violation of third-party platform terms shall be borne by you.
3. API Permission Minimization: This platform only requests the minimum scope of permissions necessary to accomplish tasks (e.g., content publishing, data reading) and will not request permissions beyond a reasonable scope.
4. Credential Security: Your third-party platform authorization credentials (Access Tokens, etc.) are stored in encrypted form; the platform will not use your credentials for any purpose beyond the agreed scope.
5. Prohibition of Abuse: You shall not use the platform's integration features for high-frequency requests, content bombing, fake data generation, or other abusive conduct against third-party platforms. Upon discovery, we reserve the right to immediately disconnect the relevant integration and suspend your account.

3.4 Handling of Violations

If we discover conduct violating the above provisions, we reserve the right to:

• Immediately suspend or terminate your account.
• Delete violative content.
• Reserve the right to report to relevant authorities.
• Deny refunds (where applicable).

3.5 Anti-Theft and Anomaly Detection Mechanism (Important)

To protect the platform's intellectual property and service security, we employ technical measures including device identification, registration frequency monitoring, anomalous access monitoring, and asset integrity verification, to detect and handle suspected theft and abuse.

The following situations constitute high-risk conduct. We reserve the right, upon reasonable determination and without further notice, to impose a ban (denial of login) on the relevant account and all its associated tenants, and to deny refunds where applicable:

• Stealing, copying, distributing, or attempting to obtain the platform's source code, Encrypted Asset Bundle, AI Employee Soul definitions, or other intellectual property content;
• Cracking or bypassing the platform's activation or anti-theft mechanisms, or distributing decryption keys;
• Registering accounts in bulk through false information, automated tools, or other means;
• Repeatedly and without authorization accessing other tenants' or restricted resources;
• Other conduct reasonably determined to constitute theft of or abuse of the platform's services.

For medium-risk situations such as abnormal device counts or a single device associated with multiple accounts, we will first flag them for manual review; where the review confirms a risk or anomaly, we also reserve the right to take the above measures.

Once an account is banned, the login credentials on all of that account's devices become immediately invalid.

4. AI Employee Service Description (Important)

4.1 Tool Nature Declaration

AI Employees are software functional modules, not natural persons or employees in the legal sense. There is no labor, service, or employment relationship between them and SenyanBiz. All output content is algorithmically generated and does not represent the opinions, advice, or commitments of SenyanBiz.

4.2 No Professional Qualification Declaration

Although certain AI Employee job types may relate to medical, legal, financial, investment, and other fields, they only provide general model-based analysis and suggestions. They do not constitute professional medical advice, legal opinions, investment advice, or a substitute for the judgment of licensed professionals. You should consult qualified professionals before adopting such outputs.

4.3 No Warranty of Output Accuracy

AI technology has inherent flaws; output content may contain errors, omissions, biases, or "hallucinations." We make no express or implied warranties regarding the accuracy, completeness, timeliness, or usability of any output. You shall independently verify all critical information and data, and independently judge its applicability. Any decisions or actions you take in reliance on output content are at your own risk.

4.4 Auxiliary Nature of Self-Driven Proposals

The "Self-Driven Proposals" feature is automatically triggered by AI Employees based on their analysis and is advisory in nature only.

You understand and agree that:

• No self-driven proposal will have any actual impact on your business before you explicitly click "Approve";
• The platform will not take any automatic execution actions based on "unapproved" self-driven proposals;
• You may revoke approved but not yet executed proposals at any time;
• You should periodically review the list of approved proposals and promptly clear those that have long remained unexecuted.

If you wish to disable the self-driven proposal feature for a particular AI Employee, you may do so through [Employee Settings - Self-Driven Proposals].

4.5 Technical Limitations

You understand and agree that AI technology has inherent limitations, including but not limited to:

• Models may produce "hallucinations" (generating information that appears plausible but is factually incorrect).
• Models' knowledge is cutoff at the date of their training data.
• Models may have deficiencies in handling highly specialized domain issues.

4.6 BYOLLM (Bring Your Own LLM) Feature

This platform supports users configuring their own third-party large language model API keys (BYOLLM feature). When this feature is enabled:

• Your conversation instructions and context will be sent directly to the servers of your specified third-party model provider, bypassing the platform's default model provider;
• You should independently evaluate and confirm that the data processing policies of your chosen model provider meet your requirements;
• You are responsible for safeguarding your own API keys; any costs or losses resulting from key leakage shall be borne by you;
• This platform assumes no liability for the output quality, service availability, or data processing practices of any third-party model provider.

4.7 MCP External Tools and Plugins

This platform supports connecting to external tool services via the MCP protocol (Model Context Protocol), as well as installing third-party developed plugins and skills (Skills).

• MCP tools and third-party plugins are provided by the community or third-party developers and are not the platform's own products;
• You bear all risks related to data security, compliance, and intellectual property arising from the use of MCP external tools or third-party plugins;
• This platform makes no warranties regarding the security, availability, or compliance of MCP tools and third-party plugins;
• Administrators may configure review workflows within the platform to conduct security reviews of newly imported Skills.

4.8 IM Chat Feature

This platform provides team instant messaging (IM) functionality, supporting one-on-one or group chats between members and conversations with AI Employees. You understand and agree that:

• Your chat messages are stored locally on your own computer by default; a paid Cloud Backup may store a client-side-encrypted copy for chat history sync and retrieval;
• You may edit or recall your messages within 5 minutes of sending; recalled messages will have their content cleared;
• You should not transmit highly sensitive personally identifiable information or regulated financial/healthcare data via IM chat;
• Platform administrators have the right to manage group members and delete violative messages.

4.9 AI Content Labeling

To comply with labeling requirements for AI-generated content and to support content provenance and anti-resale tracing, documents, reports, and other AI-generated content exported from the platform may contain an invisible source identifier (invisible fingerprint). This identifier records tenant-origin information, does not alter the content itself, and does not affect your normal viewing or use. You must not strip, tamper with, or forge this source identifier by technical means.

5. Payment and Subscription

5.1 Billing Method

• AI Employees are priced per job type and billing cycle ($299 – $2,999/month/employee).
• Three billing cycles are supported: monthly, quarterly (10% off), and annual (20% off).
• Prices may be adjusted; subscriptions purchased prior to adjustments are unaffected.

5.2 Price Adjustment Rules

We reserve the right to adjust AI Employee pricing. However, we commit to:

• Notify at least 30 days in advance through platform announcement, in-app message, and registered phone SMS — triple notification;
• Prices during your current subscription period will not be affected by adjustments;
• You may choose to renew at the original price before the adjustment takes effect (for up to 1 renewal cycle).

Historical Price List: All historical pricing and change dates will be available on the platform (see [Settings - Price History]).

5.3 Payment

• Payment Methods: Pay via Stripe, Airwallex, FPS, or bank transfer (multi-currency: HKD/USD etc.), collected by Senyan Business HK Co., Limited.
• Orders not paid within 72 hours of generation will be automatically cancelled. To extend the payment deadline, please contact customer service.

5.4 Balance Top-Up

Prepaid top-up tiers (USD): $1,000 / $5,000 / $10,000 / $50,000

Balance usage rules:

• Balance may be used for automatic renewal deductions, AI Employee subscription purchases, and value-added service purchases;
• Balance does not accrue interest;
• Balance is non-withdrawable, but upon account cancellation, you may apply for a refund of the remaining balance (after deducting service fees already incurred);
• Refunds available for unspent top-ups within 7 days; after 7 days, only cancellation refunds are available.

Renewal Priority: Balance > Automatic Payment (if both are active).

5.5 Automatic Renewal

• Accounts with sufficient balance will automatically deduct renewal fees from the balance.
• You may disable automatic renewal at any time within the platform.

5.6 Invoices

• Senyan Business HK Co., Limited, as the contracting and operating entity, issues commercial invoices / receipts (which may serve as tax records in your jurisdiction) for all payments collected under these Terms.
• Invoice requests are generally processed within 5–10 business days after payment confirmation. Please contact customer service to request an invoice.

6. Refund Policy

This platform does not guarantee any specific output results from AI Employees. We offer the following refund policy:

6.1 Refund Calculation

• Daily proration: Refund Amount = Total Paid × (Unused Days ÷ Total Days in Billing Cycle).
• Days Used: Calculated from the subscription activation date to the refund application date (inclusive of the application date).
• Unused Days: Total billing cycle days minus days used.

6.2 Example Calculations

• Monthly subscription $599, refund requested after 10 days of use: $599 × (20 ÷ 30) ≈ $399 refunded.
• Quarterly subscription, refund after 15 days of use: Discounted quarterly price × (75 ÷ 90), refund for remaining 75 days.
• Annual subscription, refund after 30 days of use: Discounted annual price × (335 ÷ 365), refund for remaining 335 days.

6.3 Processing Timeline

After refund applications are approved, refunds will be returned via the original payment method within 1–3 business days.

6.4 Non-Refundable Situations

• Service has been fully utilized.
• Account suspension due to violation of this Agreement.

6.5 Service Termination Due to Force Majeure

If force majeure (including but not limited to natural disasters, war, government actions, large-scale internet infrastructure failure, major regulatory policy changes, etc.) renders the platform unable to continue operations, we will within a reasonable period:

• Notify you 30 days in advance through platform announcement and email;
• Refund your paid fees on a pro-rata basis for the actual unused days;
• Provide data export tools to facilitate migration of your business data (export window: 30 days);
• Assist you in migrating to other AI service platforms (providing data format conversion support).

You understand and agree that the above handling constitutes the final resolution under force majeure circumstances.

7. Intellectual Property

7.1 Platform Intellectual Property

All ownership and intellectual property rights in the SenyanBiz platform (including but not limited to software code, interface design, trademarks, logos) are owned by Senyan Business HK Co., Limited.

7.2 Ownership of Customer Inputs

The intellectual property rights in files, data, and information you upload to the platform belong to you.

7.3 License Grant to Us

To provide services to you, you grant SenyanBiz a worldwide, non-exclusive, royalty-free license to:

• Generate output content based on Customer Inputs.
• Perform necessary data storage, backup, and encrypted transmission for service fulfillment.
• Conduct de-identified or anonymized statistical analysis of service usage for platform feature improvement and security assurance.

The above license terminates upon service termination, except for anonymized statistical information and data required to be retained by law.

7.4 Ownership of AI Outputs

• Subject to compliance with this Agreement, the ownership and attributable intellectual property rights in output content generated by AI Employees based on your Customer Inputs are transferred to you from the moment of generation.
• To the extent permitted by applicable laws and regulations, you may use AI outputs for commercial purposes.
• However, the content may inadvertently reference third-party intellectual property; you should assess relevant IP risks before use.
• We do not warrant that AI outputs do not infringe third-party rights.

7.5 Non-Exclusivity of Outputs

Due to the non-deterministic nature of algorithms, different customers may obtain identical or similar outputs from similar inputs. For example, two users separately giving similar instructions to a "Marketing Expert" AI Employee to "write a social media promotion copy" may receive structurally similar but not identical outputs. The rights you obtain under this Agreement do not constitute exclusive rights to the output content, and you may not assert exclusivity or monopoly against us or any third party on this basis.

7.6 Feedback

Any suggestions or improvement ideas you provide regarding the platform may be freely used by us without any obligation of compensation or confidentiality to you.

8. Privacy Protection

Your personal information is protected in accordance with our Privacy Policy. The Privacy Policy is an integral part of this Agreement and has the same legal effect as this Agreement.

We solemnly commit: Any Customer Inputs and AI-generated Outputs you provide during use of the platform will not be used to train, fine-tune, or improve our underlying large language models or any other machine learning models.

9. Disclaimers and Limitation of Liability (Important)

9.1 "As-Is" Provision of Services

The platform is provided on an "as-is" and "as-available" basis. To the maximum extent permitted by applicable law, we disclaim all express or implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty as to the accuracy or completeness of any information obtained through the platform.

9.2 Third-Party Services and External Model Disclaimer

Part of the platform's AI capabilities relies on third-party large language model API providers. We shall not be liable for service disruptions, output errors, model capability changes, or other uncontrollable factors affecting service from such providers, but we will make commercially reasonable efforts to switch or restore service. You shall also comply with the usage policies of the relevant model providers.

9.3 Exclusion of Indirect Damages

In no event shall SenyanBiz be liable for indirect, incidental, special, consequential, or punitive damages, loss of profits, loss of data, loss of goodwill, or business interruption, regardless of the legal theory upon which such damages are based, even if we have been advised of the possibility of such damages.

9.4 Limitation of Liability

To the maximum extent permitted by applicable law, SenyanBiz's aggregate liability for any claims under this Agreement shall be capped at the amount of fees you have paid for the specific AI Employee giving rise to the claim in the 12 months preceding the claim.

The above liability cap does not apply to:

• Personal injury or property damage caused by our willful misconduct or gross negligence;
• User data breaches caused by our willful misconduct or gross negligence;
• Liabilities that laws and regulations prohibit from being excluded or limited;
• The obligation to refund your paid current-period subscription fees.

If you are an enterprise user and wish to obtain a higher liability cap, please contact us to purchase a commercial insurance upgrade plan.

10. Suspension and Termination

10.1 You may stop using the services at any time; refunds are handled in accordance with the refund rules in Section 6.

10.2 If we have reasonable grounds to believe you have violated this Agreement or applicable laws and regulations, we reserve the right to take the following measures, based on the severity of the violation:

• Warning: For first-time minor violations, notice of correction first;
• Feature Restriction: Restrict use of certain features (e.g., prohibit export, prohibit upload);
• Service Suspension: Suspend AI Employee operations; account remains accessible for login;
• Account Termination: Permanently close the account and delete data.

Before taking the above measures, we will notify you 24 hours in advance where reasonably practicable (except in emergency security situations). However, please understand that we may take immediate action without prior notice for certain serious violations (such as criminal conduct).

The "Account Termination" measure above includes a ban (denial of login). When a ban is imposed, your account and all its associated tenants will be prohibited from use, and the login credentials on all of the account's devices become immediately invalid. For bans arising from theft of or abuse of the platform's services (see Section 3.5), fees already paid will not be refunded.

In the event of termination due to violation, fees already paid will not be refunded; in the event of a security emergency, we reserve the right to pursue corresponding legal liability against you.

10.3 After termination, we will delete or anonymize your data within 30 days, unless otherwise required by law or to address potential legal claims.

11. Confidential Information

Both parties shall maintain the confidentiality of non-public information of the other party ("Confidential Information") obtained in the course of service. Confidential Information does not include information that is publicly available, already lawfully possessed, or independently developed. The receiving party may only use Confidential Information for the purpose of performing this Agreement and shall, upon the disclosing party's request, return or destroy it after termination of this Agreement.

12. Changes to This Agreement

We may update this Agreement from time to time. Material changes will be communicated through:

• In-platform pop-up notifications.
• SMS notifications to your registered phone number.
• Email notifications.

Continued use of the platform constitutes your acceptance of the updated Agreement. If you do not agree to the changes, please discontinue use of the platform and apply for a refund in accordance with the refund rules.

13. Governing Law and Dispute Resolution

13.1 Governing Law

• The formation, validity, interpretation, performance, and dispute resolution of this Agreement shall be governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China.

In the event of conflict with mandatory legal provisions of your jurisdiction that cannot be excluded by agreement, the mandatory legal provisions shall prevail.

13.2 Dispute Resolution

Any dispute arising from this Agreement shall be resolved in the following order:

1. Amicable Negotiation: Within 30 days of the dispute arising, the parties shall resolve it through amicable negotiation;
2. Mediation: If negotiation fails, the dispute may be submitted to the Hong Kong International Arbitration Centre (HKIAC) for mediation;
3. Litigation: If mediation fails, you may bring a lawsuit in the courts of the Hong Kong Special Administrative Region.

13.3 Complaints and Reports

If you believe we have violated laws, regulations, or this Agreement, you may file a complaint through the following channels:

• In-platform feedback channel
• Customer service email: support@senyanbiz.com

14. Miscellaneous

14.1 If any provision of this Agreement is held invalid or unenforceable, such provision shall be interpreted in the manner closest to the original intent of the parties, and the remaining provisions shall continue in full force and effect.

14.2 This Agreement constitutes the entire agreement between the parties regarding the use of this platform and supersedes all prior oral or written agreements.

14.3 Contact Information:

• Operating Entity: Senyan Business HK Co., Limited
• Email: support@senyanbiz.com
• Customer Service Hotline: +852 66640332

14.4 Agreement Appendices

The following documents are integral components of this Agreement:

• Appendix I: Privacy Policy
• Appendix II: AI Employee Job Types and Pricing Table (subject to real-time display on the platform's Template Marketplace)

Revision History

Version	Effective Date	Change Summary
v1.0	July 15, 2026	Initial release
v1.1	August 1, 2026	Added definitions (IM Chat, Skill Marketplace, Connectors, BYOLLM); updated third-party integration count (42 platforms) and payment methods; added Sections 4.6 BYOLLM, 4.7 MCP External Tools and Plugins, 4.8 IM Chat Feature
v1.2	August 3, 2026	Added anti-theft and anomaly detection mechanism provisions (device and activation, asset protection, ban measures)
v1.3	August 15, 2026	Clarified invoicing for overseas and Hong Kong/Macao/Taiwan users (commercial invoice issued by Senyan Business HK Co., Limited); split governing law and dispute resolution by user type (Hong Kong law and HKIAC for international users)
v1.4	August 20, 2026	Unified the Agreement under Senyan Business HK Co., Limited as the sole contracting party; removed the Shanghai entity and related mainland-specific provisions from payment, invoicing, governing law, dispute resolution, and complaint channels